KSA Terms and Conditions

Terms & Conditions of Use

Last Modified: 29/08/2024

1. Acceptance of the Terms of Use

These terms of use are entered into by and between You and Client Concept Trading S/O LLC ("Company," "we," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use") govern your access to and use of [www.sharkninja.sa] and its e- services platform, including any content, functionality, and services offered on or through www.sharkninja.sa (the "Website"), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Notice. If you do not want to agree to these Terms of Use or the Privacy Notice, you must not access or use the Website.

This Website is offered and available to users who are 18 years of age or older, and reside in the Kingdom of Saudi Arabia. Certain features or services may require the creation of an account. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

2. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

3. Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for both: (a) making all arrangements necessary for you to have access to the Website, and (b) ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Notice, and your Personal Information will be processed in accordance with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

4. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, SharkNinja, their respective affiliates, licensors, or other relevant rights holders, and are protected by applicable intellectual property laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non- commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

Modify copies of any materials from this site.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

5. Trademarks

The SharkNinja, Shark and Ninja terms, logos, products names, designs, and slogans, and the Company name, logo and related marks, are trademarks or other intellectual property owned by the Company, SharkNinja, or its respective affiliates, licensors or other relevant rights holders. You must not use such marks without the prior written permission of the relevant rights holder. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

6. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

In any way that violates any applicable KSA laws, or international law or regulation.

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms of Use.
To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Website.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Website.

7. User Contributions

The Website may contain message boards, profiles, forums, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website. All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non- proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Website.

8. Monitoring and Enforcement; Termination

We have the right to:

• Remove or refuse to post any User Contributions for any or no reason in our sole discretion.

Take any action with respect to any User Contribution that we deem necessary or • appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company.

• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.

• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.

• Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review all material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

9. Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable KSA, and international laws and regulations. Without limiting the foregoing, User Contributions must not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.

• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Notice

• Be likely to deceive any person.

• Promote any illegal activity, or advocate, promote, or assist any unlawful act.

• Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.

• Impersonate any person, or misrepresent your identity or affiliation with any person or organization.

• Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.

• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

10. Copyright Infringement

If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.

11. Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

12. Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

13. Privacy

Your privacy is important to us. The collection, use, disclosure, storage and other processing of your personal information through the Website are governed by our Privacy Notice, which is available on the Website and forms part of these Terms of Use.

By accessing or using the Website, you acknowledge that you have read and understood the Privacy Notice.

14. Online Transactions

All purchases through the Website are governed by Terms of Sale, Return Policy, Delivery Policy, Guarantee Terms and other applicable customer-facing terms available on the Website.

15. Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

16. Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

17. Geographic Restrictions

The owner of the Website is based in the Kingdom of Saudi Arabia. We provide this Website for use only by persons located in the Kingdom of Saudi Arabia. We make no claims that the Website or any of its content is accessible or appropriate outside of the Kingdom of Saudi Arabia. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the Kingdom of Saudi Arabia, you do so on your own initiative and are responsible for compliance with local laws.

18. Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Nothing in these Terms limits any rights available to consumers under applicable consumer protection laws

19. Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

20. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.

21. Governing Law and Jurisdiction

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with laws of Kingdom of Saudi Arabia. Any dispute arising out of or in connection with this Terms of Use, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the competent courts of KSA.

22. Limitation on Time to File Claims

Any claim arising out of or relating to these Terms or the Website should be notified to the Company within one (1) year of becoming aware of the relevant circumstances, provided that nothing in this clause shall limit any claim, remedy, right or limitation period available under applicable law.

23. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

24. Entire Agreement

The Terms of Use, together with Terms of Sale, Privacy Notice, Return Policy, Delivery Policy, Guarantee Terms and Conditions, and any other documents expressly incorporated by reference constitute the entire agreement between you and the Company regarding your access and use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties relating thereto.

25. Your Comments and Concerns

This Website is operated by the Company.

If you have any feedback, comments, questions, requests for technical support, or other communications relating to the Website, please contact us at:

Email: customercare.sharkninja@akigroup.com

If you believe that any content on this Website infringes your intellectual property rights, please submit your notice to the above email address or contact us using the details available on the Website.

Terms and Conditions of Sale

Last Updated: ( 25.6.2026 )

The following Terms and Conditions of Sale (“Terms of Sale”) constitute a binding agreement between you and the Company.

These Terms of Sale govern the purchase and sale of any of the products (“Products”) listed on our website www.sharkninja.sa (hereinafter referred to as the “Website”). Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be bound by these Terms of Sale.

We reserve the right to make changes to these Terms of Sale at any time by publishing a new version on our Website. Our applicable Terms of Sale are those published on this Website at the time you place your order.

For the purposes of these terms and conditions, the Customer and us will be collectively referred to as "Parties".

1. DEFINITIONS

1.1 “Company”, “we”, “us”, or “our” refers to Client Concept Trading S/O LLC, the operator of the Website and the official distributor of SharkNinja products in the KSA.

1.2 “Customer”, “you”, or “your” refers to the person or entity purchasing Products from the Website.

1.3 “Products” refers to any goods or items available for purchase on the Website, including but not limited to household appliances, cleaning equipment, and any related accessories or parts offered by the Company.

1.4 “Order” means the Customer’s request to purchase Products through the Website.

2. SERVICE AVAILABILITY

2.1 Products are sold to private individuals for the Customer’s personal and not professional use. We reserve the right to cancel any order which in our opinion is excessive or not for personal use.

2.2 The Website is only intended for use by people resident in the Kingdom of Saudi Arabia ("Territory"). We do not accept orders from individuals outside the Territory.

3. PRODUCT AVAILABILITY

3.1 Only the Products currently displayed on the Website are offered for sale (subject to stock availability).

3.2 Photographs of Products on the Website are for indicative purposes only and shall not be relied on by the Customer in any way. The Customer is required to read the description of each Product to be aware of specific details relating to the Product.

4. ORDERS

4.1 If you wish to place an order, you may select Product and add it to your basket by clicking on the "Add to cart" button.

4.2 You may do the following at any time:

(a) check the number of Products in your basket, get detailed information on each Product, and redeem promotional codes, if any, by clicking on the "My basket" button,

(b) continue adding Products by clicking on the "Continue shopping" button,

4.3 All new Customers are advised to create a Customer account “Customer Account” before placing an order. You must complete the form provided, which will include key information to identify yourself, a valid email address or a mobile number, all of which will serve to confirm your identity on the Website in the future.

4.4 All customers with an account will be required to log in to their Customer Account using their registered email address or mobile number and password. Any order placed through your Customer Account will be deemed to have been made by you, and you will be responsible for any such order. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. We recommend that you keep your login information secure and confidential at all times.

4.5 You are required to provide us with the information that we request about you as this information is necessary to enable us to identify you and to process and deliver your order. The information you provide to us will remain confidential and will be kept and used by us in accordance with our Privacy Notice

4.6 After clicking on the " Proceed to checkout " button, you will be asked to select a delivery and payment method, you must provide delivery and billing addresses for your order.

4.7 Once you have selected a delivery method you will be shown the total cost of your order, including the cost of gift wrap and delivery (if applicable). You may go back to review and amend your basket at any time before you confirm your order.

4.8 Once you have double-checked your order summary, you must click on the "Continue to Payment" button to confirm your order. Before you confirm your order, you must tick the box confirming that you have read and accepted these Terms of Sale.

4.9 By confirming your order you agree to be bound by these Terms of Sale and the information set out in the order summary. Your order constitutes an offer to buy your selected Products from us and will be subject to our acceptance in accordance with clause 6 below.

4.10 We reserve the right at our sole discretion to refuse an order if:

(a) it considers the order to be excessive or not for personal use as described in condition 2 above;

(b) there is any ongoing dispute with the Customer;

(d) the bank has declined the bank card payment submitted by the Customer; or

(e) in our opinion there is any other legitimate reason (including but not limited to the non- availability of the Product(s), the order being abnormal or unusual or any lack of good faith on the part of the Customer).

5. PRICING AND PAYMENTS

5.1 All prices are displayed in SAR and are inclusive of VAT (where applicable).

5.2 Prices for Products and delivery charges will be as quoted on the Website at the time of placing an order. The delivery charge will be added at order summary stage prior to the Customer clicking on the submit order button. If a Product is temporarily out of stock and the Customer elects to receive a "Notify Me When Back in Stock" notification, any price displayed or quoted at the time of the notification request is for information purposes only and does not constitute an offer to sell the Product at that price. Product prices may change before the Product becomes available again. The final price payable for any Product shall be the price displayed on the Website at the time the Customer places and submits the Order, regardless of any previous price displayed or quoted when the notification request was made.

5.3 Payment must be made using the online payment methods provided on the Website. We accept Visa, MasterCard, Apple Pay, Samsung Pay & Tabby.

5.4 During the checkout process, you will be asked to provide payment information. All mandatory fields must be completed. Payment transactions are processed using secure payment mechanisms, and any personal information collected in connection with your order will be handled in accordance with our Privacy Notice.

5.5 Your selected payment method will be charged when your Order is placed. The amount charged will correspond to the Products ordered by the Customer, together with any applicable delivery charges, gift options, taxes and other charges disclosed during checkout. If any Product becomes unavailable after the Order has been placed but before dispatch, we will notify the Customer and refund the amount paid for the unavailable Product(s) using the original payment method

5.6 We implement reasonable technical and organizational measures to help protect the security of online payments and personal information submitted through the Website. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. To the fullest extent permitted by applicable law, the Company shall not be liable for any loss, damage or unauthorized access resulting from events beyond its reasonable control, including failures of telecommunications networks, internet services, payment service providers, or unauthorized acts of third parties. Nothing in this clause shall exclude or limit any liability that cannot be excluded or limited under applicable law

5.7 Where a credit card chargeback is initiated without valid reason or in breach of our Terms of Sale, we reserve the right to dispute the chargeback and may take further action to recover any fees or losses incurred. This may include suspending your account, canceling pending orders, and pursuing legal remedies.

For more information, please contact your banking institution or your normal payment service provider.

6. ORDER CONFIRMATION

6.1 When you submit an order and successfully make the payment, we will send you an e-mail to the email address and a confirmation SMS to the mobile number you provided to acknowledge that we have received your order and that your order is being processed.

6.2 Once the Product(s) you have ordered are ready for dispatch we will normally send you a further email summarizing your order details and confirming that your Product(s) have been dispatched ("Order Confirmation").

6.3 Delivery timelines, shipping methods, delivery areas and related conditions are governed by our Delivery Policy, available [here]. Please refer to the Delivery Policy for the latest delivery information and estimated delivery timeframes.

6.4 Upon successful completion of the delivery, you will receive a confirmation email regarding the delivery status.

6.5 A contract of sale between you and us ("Contract") is formed when we send you the Order Confirmation.

6.6 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

6.7 We reserve the right to refuse any Order at our discretion, including for reasons such as unavailability of Products, errors in pricing, or issues with payment.

7. DELIVERY

Delivery of Products is subject to our Delivery Policy, which forms part of these Terms of Sale and is available [HERE]

By placing an Order through the Website, you acknowledge that you have been provided access to the Delivery Policy and agree to be bound by its terms.

8. RECEIPT OF ORDER

8.1 The Products will be your responsibility from the time of delivery.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.3 When you receive your order, you must check that the Products received are in conformance with your order. Please contact us if you encounter any problems with your order (for example, missing or damaged items). You may contact our customer services by:

(a) email – customercare.sharkninja@akigroup.com or

9. RETURNS AND REFUNDS

9.1 Returns, refunds and related customer rights are governed by our Return Policy, which forms part of these Terms of Sale and is available [here].

9.2 By placing an Order through the Website, you acknowledge that you have been provided access to the Return Policy and agree to be bound by its terms.

9.3 Nothing in these Terms of Sale or the Return Policy limits or excludes any rights available to consumers under applicable law.

9.4 Product guarantees, warranty coverage and related claims are governed by the applicable Guarantee Terms and Conditions, which form part of these Terms of Sale and are available [here].

9.5 By placing an Order through the Website, you acknowledge that you have been provided access to the applicable Guarantee Terms and Conditions and agree to be bound by their terms.

10. WARRANTIES AND REPRESENTATIONS

As the Customer, you warrant and represent that:

10.1 You are legally capable of entering into binding contracts and have the full capacity to agree to these Terms;

10.2 All information you provide to us, including payment and shipping details, are accurate, complete, and current;

10.3 You will use the Products purchased through our Website only for their intended and lawful purposes, in accordance with all applicable laws and regulations;

10.4 You comply with all Terms and Conditions of Sale and any other applicable policies.

11. FORCE MAJEURE

11.1 We are not liable for any delay or non-performance of our contractual obligations relating to our Contract with you if such failure or delay results from any circumstance or event beyond our reasonable control (a "Force Majeure Event") including but not limited to:

(a) a total or partial disruption or strike affecting, in particular, the postal services or means of transport and/or communication;

(b) any default of our suppliers or sub-contractors;

(d) any denial of use of any railway, motorway, port, airport or other means of transport for any reason;

(e) breakdown of plant machinery, computers or vehicles;

(f) war, threat of war, armed conflicts, rebellion, sabotage or riots, acts of terrorism and actions by civil or military authorities resulting from such acts, civil commotion; or

(g) extreme adverse weather conditions including flood, earthquake, snow, windstorm or other natural disasters or acts of God.

11.2 We will notify you in the event of a Force Majeure Event within 5 working days of its occurrence and shall be relieved of its obligations to you until the applicable Force Majeure Event is over.

11.3 If the Force Majeure Event affecting us continues for over thirty (30) days, both Parties shall be excused from their contractual obligations towards each other and where appropriate we will refund you at the earliest opportunity.

12. LIMITATION OF LIABILITY

12.1 Our liability for any loss or damage arising out of or in connection with the sale of Products is limited to the purchase price of the Products.

12.2 We are not liable for any indirect, special, or consequential losses, including loss of profit, revenue, or data.

12.3 Nothing in these Terms of Sale limits or excludes any liability that cannot be limited or excluded under applicable law.

13. ENTIRE AGREEMENT

These Terms of Sale, together with the Privacy Notice, Return Policy, Delivery Policy, Guarantee Terms and Conditions and any other documents expressly incorporated by reference, constitute the entire agreement between the parties relating to the purchase of Products through the Website

14. GOVERNING LAW & JURISDICTION

The Contracts for purchase of Products through this Website shall be governed by the laws of the Kingdom of Saudi Arabia, and any disputes will be resolved in the competent courts of KSA.

15. Buy Now, Pay Later (BNPL) Payment Options

We may offer Buy Now, Pay Later (BNPL) payment options through independent third-party providers such as Tabby. These options may be available to eligible customers at checkout.

BNPL services allow eligible customers to split their purchases into multiple interest-free instalments, subject to the approval, terms, and conditions of the respective provider.

By selecting Tabby at checkout, you agree to be bound by the applicable provider’s terms and conditions. Approval, eligibility criteria, repayment schedules, and any penalties for late or missed payments are determined solely by the selected provider and governed by their respective agreements.

SharkNinja and Client Concept Trading S/O LLC do not control, influence, or participate in the approval or decision-making processes of Tabby, or any other third-party BNPL provider, nor are they a party to your agreement with such providers. All BNPL-related obligations remain solely between you and the respective provider.”)

For more information, please refer to:

Tabby Terms & Conditions

Tamara Terms & Conditions

16. Gift with Purchase (GWP) Promotions – Terms and Conditions

From time to time, Ninja Kitchen may run Gift with Purchase (GWP) promotions. The following terms and conditions shall apply to all such GWP promotions unless otherwise stated:

16.1 Availability: The Gift with Purchase (GWP) promotions are available while supplies last. The offer is subject to availability and may be withdrawn or amended at any time without notice.

16.2 Eligibility: The promotion is only valid on qualifying purchases made through www.sharkninja.sa , in line with our Terms & Conditions of Sale, during the promotion period. Limit one gift per customer. Online orders only.

16.3 Discount Codes / Non-Combination: This promotion cannot be used in conjunction with any other discount codes, vouchers, or promotional offers.

16.4 Returns: If the qualifying product is returned, the gift must also be returned in its original, unused condition and packaging. If the gift is not returned, the retail value of the gift will be deducted from the refund otherwise due. .

16.5 General Conditions: The GWP items are non-transferable, non-exchangeable, and cannot be redeemed for cash, credit or any alternative product.